Resort Manager

About Us:

Kawartha Adventure Resort is a premier destination offering unparalleled experiences in lakeside wilderness retreat. Our commitment to exceptional service and guest satisfaction sets us apart, and we are seeking a dedicated Resort Manager to lead our team and ensure our guests receive the highest quality experience.

Job Overview:

The Resort Manager will oversee all operations of the resort, ensuring a seamless and high-quality guest experience. The ideal candidate will have strong leadership skills, a passion for hospitality, and the ability to manage a diverse team while maintaining operational efficiency.

Key Responsibilities:

• Leadership and Management:

  • Supervise and support resort staff across various departments including housekeeping, food and beverage, and recreational activities.
  • Conduct regular training and performance evaluations to ensure staff are meeting company standards.
  • Develop and implement policies and procedures to enhance guest satisfaction and operational efficiency.

• Guest Relations:

  • Ensure a high level of guest satisfaction by addressing and resolving any issues or complaints promptly and professionally.
  • Develop and implement strategies to enhance the guest experience, including personalized services and special events.
  • Monitor guest feedback and implement improvements based on their suggestions and reviews.

• Operational Oversight:

  • Manage daily operations of the resort, including check-ins, check-outs, and coordination of guest services.
  • Oversee the maintenance and cleanliness of all resort facilities to ensure they meet safety and quality standards.
  • Coordinate with various departments to ensure smooth and efficient operation.

• Financial Management:

  • Develop and manage the resort’s budget, including forecasting, expense control, and revenue management.
  • Analyze financial reports and performance metrics to identify areas for improvement and cost-saving opportunities.
  • Implement effective pricing strategies and promotional activities to maximize occupancy and revenue.

• Marketing and Sales:

  • Collaborate with the marketing team to develop and execute promotional campaigns, special packages, and events.
  • Establish and maintain relationships with travel agencies, tour operators, and corporate clients to drive bookings and revenue.
  • Monitor market trends and competitors to adapt strategies and maintain a competitive edge.

• Compliance and Safety:

  • Ensure all resort operations comply with health, safety, and environmental regulations.
  • Develop and implement safety protocols and emergency procedures to ensure the well-being of guests and staff.
  • Conduct regular inspections and audits to maintain high standards of hygiene and safety.

Qualifications:

• Bachelor’s degree in Hospitality Management, or a related field.
• Proven experience in a related role within the hospitality industry, preferably in a resort or hotel setting.
• Strong leadership, organizational, and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Proficient in hotel management software and MS Office Suite.
• Ability to work flexible hours, including weekends and holidays.
• Strong communication skills in English; additional languages are a plus.

Benefits:

• Competitive salary and performance-based bonuses
• Health and dental insurance
• Paid time off and holidays
• Professional development opportunities
• Employee discounts and perks

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their qualifications and experience to kawarthaadventureresort@gmail.com by August 30, 2024. Please include “Resort Manager Application - [Your Name]” in the subject line.

Kawartha Adventure Resort is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.