User Support Technician

Jobs in Richmond, British Columbia From Jetview Eletronics Ltd.
Posted on Canadian Job Portal
Full Time
Expired

  Job Description

Jetview Electronics Ltd.

User Support Technician (NOC: 22221)


Number of Positions Available: 1

Term of Employment: Permanent Position, 40 hours per week – Overtime Available

Business Address: 388-13988 Cambie Rd., Richmond, BC, V6V 2K4

Location of Work:  388-13988 Cambie Rd., Richmond, BC, V6V 2K4

Wage: $34.65 per Hour

Language Requirement: English

Benefits

  • 4% vacation paid
  • 5 days of sick leave 

Responsibilities

  • Interact with clients to identify and document technical issues related to security surveillance systems and cameras.
  • Refer to product manuals, user documentation, and technical resources to investigate and apply solutions to reported issues.
  • Simulate and troubleshoot technical issues experienced by users to diagnose root causes and implement effective resolutions.
  • Deliver guidance and training to clients on using surveillance systems and software to address technical challenges.
  • Assist users with business system integration, network connectivity, and internet-related issues to ensure uninterrupted functionality of security equipment.
  • Maintain a comprehensive log of technical issues and resolutions, enabling reference and support for team members.
  • Contribute to the enhancement and optimization of applications or  HikCentral software used in conjunction with surveillance systems.
  • Oversee and mentor junior technical support staff within the department.
  • Perform other duties as assigned.

Qualifications

  • Applicants must be fluent in English. Proficiency in French is a strong asset.
  • Completion of 2-year college diploma or university education in computer science, computer programming, computer information system administration, network administration, or a related field
  • Strong troubleshooting and problem-solving skills
  • At least 2 years of related experience in computer information system and network management 
  • Experience with LAN/WAN systems, and CCTV software is considered an asset 

Email Resume and Cover Letter to Jetview.jobs@gmail.com


User Support Technician
Jobs in Richmond, British Columbia From Jetview Eletronics Ltd.
Posted on Canadian Job Portal

Job Position Information

Job Vacancy:
1
Education:

Completion of 2-year college diploma or university education in computer science, computer programming, computer information system administration, network administration, or a related field

Experience:

2 years

Location:

Richmond

Job Type:

Full Time

Salary:

$34.65 /Per Hour

Language:

English

Date Posted:

2025-03-27

Reference No.

CAJ6010680

Job Expiry Date:

2025-09-23

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$37.00
/ Per Hour

Job Position Information

Job Vacancy:

1

Education:

Completion of 2-year college diploma or university education in computer science, computer programming, computer information system administration, network administration, or a related field

Experience:

2 years

Location:

Richmond

Job Type:

Full Time

Salary:

$34.65 /Per Hour

Language:

English

Date Posted:

2025-03-27

Reference No.

CAJ6010680

Job Expiry Date:

2025-09-23