Senior Technical Customer Support Specialist

If you are professional caring empathetic person who wants to own the customer experience through the life cycle of our customers most important home renovation, we want to talk to you!Every interaction we have with our customers we want to leave them wowed with the care and attention we put into all aspects of our work. We bring on folks who are proud of the work they do and the World Class Customer service they provide, and who are dedicated to working with individual homeowners and going the extra mile whenever necessary (and often even when it’s not!).WHAT YOU'LL BE DOING | THE ROLEDelight Customers by providing world class customer experience.Continuous communication with homeowners to ensure that all questions and concerns about their project is addressed.Contact customers to confirm availability for installations and walk them through the installation process.Contact customers post installProvide Signature Service by working closely with the Lead Installer and Salesperson on each job siteClose out projects with Customers immediately post installations and collect feedback from customers.Solicit positive online reviews from customers.WHAT YOU BRING | THE PERSONA great attitudeWillingness to leadAttention to detail, so the store always looks greatConfidence handling real responsibilityWillingness to help solve problemsWHO WE ARE | THE COMPANYWe are a high-growth company with:An experienced leadership team at the helmYoung energetic group who pushes each other to be the best of the bestHealthy competition in striving to provide world class signature serviceFostering a culture of happiness and kicking ass!Renewal by Andersen is the full-service window replacement division of 120-year-old Andersen Corporation, the most trusted family of window brands in America. Renewal by Andersen was founded to redefine the home remodeling industry and to offer a different—and better—window-replacement experience. Renewal by Andersen has more than 120 locations across North America.Job Types: Full-time, PermanentSalary: $55,000.00-$65,000.00 per yearBenefits:Casual dressDental careDisability insuranceEmployee assistance programExtended health careLife insuranceOn-site parkingVision careSchedule:8 hour shiftDay shiftMonday to FridaySupplemental pay types:Bonus payApplication question(s):Do you reside in the Lower Mainland?Experience:Customer support: 2 years (required)

If you are professional caring empathetic person who wants to own the customer experience through the life cycle of our customers most important home renovation, we want to talk to you!Every interaction we have with our customers we want to leave them wowed with the care and attention we put into all aspects of our work. We bring on folks who are proud of the work they do and the World Class Customer service they provide, and who are dedicated to working with individual homeowners and going the extra mile whenever necessary (and often even when it’s not!).WHAT YOU'LL BE DOING | THE ROLEDelight Customers by providing world class customer experience.Continuous communication with homeowners to ensure that all questions and concerns about their project is addressed.Contact customers to confirm availability for installations and walk them through the installation process.Contact customers post installProvide Signature Service by working closely with the Lead Installer and Salesperson on each job siteClose out projects with Customers immediately post installations and collect feedback from customers.Solicit positive online reviews from customers.WHAT YOU BRING | THE PERSONA great attitudeWillingness to leadAttention to detail, so the store always looks greatConfidence handling real responsibilityWillingness to help solve problemsWHO WE ARE | THE COMPANYWe are a high-growth company with:An experienced leadership team at the helmYoung energetic group who pushes each other to be the best of the bestHealthy competition in striving to provide world class signature serviceFostering a culture of happiness and kicking ass!Renewal by Andersen is the full-service window replacement division of 120-year-old Andersen Corporation, the most trusted family of window brands in America. Renewal by Andersen was founded to redefine the home remodeling industry and to offer a different—and better—window-replacement experience. Renewal by Andersen has more than 120 locations across North America.Job Types: Full-time, PermanentSalary: $55,000.00-$65,000.00 per yearBenefits:Casual dressDental careDisability insuranceEmployee assistance programExtended health careLife insuranceOn-site parkingVision careSchedule:8 hour shiftDay shiftMonday to FridaySupplemental pay types:Bonus payApplication question(s):Do you reside in the Lower Mainland?Experience:Customer support: 2 years (required)