E-Commerce Manager

Location:             26 Wellington Street East, Suite 906, Toronto, Ontario, M5E 1S2 Role Summary: It is a unique opportunity to take full ownership of the customer lifecycle from identifying and developing new opportunities to managing and growing existing relationships.  As an Account Manager, you’ll play a key role in driving revenue, with approximately 60% of your time focused on new business development across both new and existing accounts, and 40% on renewals and ongoing account management.  Key Responsibilities: ·        Key point of contact for an account pack consisting of our mid-size customers, working towards a gross renewal target ·        Build and maintain strong relationships with some of the world’s greatest innovators ·        Negotiate and execute contracts to maximize annual recurring revenue ·        Collaborate with sales team to identify and grow opportunities within your account pack ·        Manage risk assessment plan for account pack with next steps and actions in place ·        Consistently deliver rolling 90-day forecasts ·        Keep up to date with all major product updates and articulate their value to our clients ·        Clearly communicate progress of initiatives to internal and external stakeholders Qualifications and Skills: ·        2+ years of experience in a B2B Sales/Customer Success role ·        Bachelor’s degree in a STEM field, preferably in Science, Computer Science or Engineering ·        Proven experience in SaaS account management or sales, with a strong track record of conducting product demos and managing client relationships. ·        Experience in intellectual property (IP), research & development (R&D), or related technical domains is highly preferred. ·        Able to articulate complex solutions and deliver business cases that resonate with our customers ·        Experience using account planning frameworks to prioritize key tasks and activities within the account pack with a focus on value-based outcomes ·        Have a track record of exceeding renewal-based targets ·        Comfortable both giving and receiving feedback and looking inward at how to develop and grow ·        Curious, adaptable and thrive working in an innovative and fast-paced environment ·        Strong listening, negotiation and presentation abilities and are comfortable with value-based selling ·        Customer centric and driven by having a positive impact on Patsnap's customers. ·        Proficiency in verbal and written in English ·        Fluency in foreign languages is a strong asset, given account coverage in different regions.   Work hours: 35 hours a week Benefits: ·        5 weeks paid vacation (+ 1 day per year of service to a maximum of 30 days) ·        Comprehensive benefits package for you and your dependents from day one ·        RRSP Contribution Matching ·        Access to mental health support ·        Maternity and paternity leave ·        2 company paid volunteering days ·        Life Insurance·        Commission