Customer Service Manager

Administrative AssistantCompany: 1486281 B.C. LTD. (operating as CHAYAN)Location: Richmond, BCPosition Type: Full-time, PermanentWage: $36.60 per hour About CHAYANCHAYAN is a premium Chinese tea brand that has always adhered to the highest standards of quality. Our mission is to bring customers the finest tea experience through continuous innovation and research. With a professional R&D laboratory based in China, CHAYAN is dedicated to developing new tea concepts, refining product formulations, and creating high-quality tea beverages that blend tradition with modern taste. Key Responsibilities·         Handle day-to-day administrative paperwork, update internal records, and ensure files are kept accurate and up to date.·         Manage incoming communication and make sure information is passed to the right team members in a timely manner.·         Assist with scheduling tasks, such as arranging staff meetings, confirming maintenance appointments, and coordinating with suppliers.·         Keep track of store and office supply levels, arranging restocking when needed.·         Respond to customer or partner inquiries received through email or phone and direct them to the appropriate personnel.·         Maintain organized filing systems for operational documents, compliance records, and employee information.·         Help streamline simple administrative routines to support smooth store operations.·         Assist with preparing short summaries, internal updates, or notes from staff meetings when needed.·         Compile simple data to assist the manager in reviewing operational needs.·         Provide basic guidance to new team members on administrative procedures. Qualifications·         Completion of secondary school is preferred.·         Minimum 1 year of administrative or related experience.·         Strong organizational skills and attention to detail.·         Excellent written and verbal communication skills.·         Proficiency with Microsoft Office (Word, Excel, Outlook) and basic office software. How to ApplyPlease send your resume and a brief cover letter to: chayanrmd@outlook.com We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Anywr (Cooptalis Numérique) is an international company specializing in international mobility, with a global presence, including a subsidiary established in Canada. Anywr also stands out for its expertise in IT consulting and business services. Our company offers customized and innovative solutions to meet the diverse needs of organizations while promoting operational excellence and client satisfaction.ROLE OF THE OPERATIONS ASSISTANTReceive, process, and distribute client requests to ensure the efficient flow of information between various departments and subsidiaries.Provide administrative follow-up with clients, talents, and partners: respond to information requests, relay messages, and coordinate communications.Prepare, proofread, and format various administrative documents: proposals, contracts, correspondence, forms, and presentations.Open, file, and maintain up-to-date administrative records (contracts, legal documents, employee files) in both digital and physical formats.Perform administrative verification of contracts (CPS, CDI, amendments), com-pile relevant information, and transmit revised versions to the appropriate department for approval.Update and maintain filing systems and tracking tools (activity monitoring, billing tracking, dashboards, etc.).Compile monthly administrative data needed for KPI preparation and monitoring reports.Coordinate the preparation of employee files, including transmitting necessary information for payroll, insurance, and administrative declarations.Organize internal and external meetings when required: prepare documents, send invitations, confirm attendance, and draft meeting minutes.Request, receive, verify, and archive quotes and documents provided by partners.Maintain the inventory of files and ensure consistency in archiving practicesacross subsidiaries.Prepare and transmit required information for internal billing according to con-tractual terms.Coordinate administrative tasks related to operational processes in place andparticipate in updates when necessary.Conduct periodic administrative audits of files, when required, to ensure docu-mentation compliance.Support internal teams in preparing administrative declarations (social security, insurance, etc.) by collecting and transmitting the necessary data.REQUIRED SKILLSHigh school diploma or equivalentMinimum 5 years of experience in the fieldProficiency in FrenchSALARY AND HOURS34.62$/hour37.5 hours/week (Monday to Friday)START DATEAs soon as possibleJOB LOCATION (HYBRID)2070-550 Sherbrooke Street West, Montreal, QC, H3A 1B9BENEFITSLife insuranceDental insuranceHealth insurancePension planDisability insurance5 weeks vacation