Customer Service Manager

We are seeking a motivated and customer-focused Remote Customer Support Representative to join our team. In this role, you will be the first point of contact for our clients, providing timely, professional, and effective assistance. You will handle customer inquiries, resolve issues, and ensure an excellent customer experience through phone, email, and/or chat—while working remotely.Key Responsibilities- Respond to customer inquiries via email, and chat in a timely and professional manner. Provide accurate information about products, services, policies, and procedures. Troubleshoot and resolve customer issues with empathy and efficiency. Escalate complex problems to the appropriate department or supervisor when necessary. Maintain detailed and accurate records of customer interactions in the CRM system. Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores. Collaborate with team members and other departments to improve customer experience. Stay updated on company products, services, and policies to provide the best possible support.Qualifications & Skills- Previous experience in customer service, support, or a related field (remote experience preferred). Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to multitask, prioritize, and manage time effectively. Comfortable working independently in a remote environment. Proficient with computers, CRM systems, and online communication tools. Bilingual (English/French) is an asset but not required.Work Environment Fully remote position. Flexible schedule may be required (evenings, weekends, or holidays depending on business needs). Requires a reliable internet connection, quiet workspace, and access to a computer with audio/video capability.Compensation & Benefits Competitive hourly wage or salary. Opportunities for growth and advancement within the company. Paid training and ongoing support. Flexible remote work environment.To apply for this job vacancy, please send your resume to the following email: gceintl@tuta.io

We are currently hiring a full-time Sales Clerk to join our team! Start Wage: $18.50/hour, 35-40 hours per week. Include early morning and day shifts. If you’re reliable, customer-focused, and have at least one year of related experience, we’d love to hear from you!Description:·         Permanent full-time, 1 position.·         Start Wage: $18.50/hour, 40 hours per week.·         Include early morning and day shifts Responsibilities:·         Accept cash, cheque, credit card or automatic debit payment·         Operate cash register·         Prepare sales, rental or leasing contracts·         Advertise and/or promote products, sales or services·         Provide customer service·         Maintain sales records for inventory control·         Provide on-site services Requirements:·                  ·    Required Language: English·                  ·    High school diploma is required·                  ·    Need at least 1 year experience in related fields.Work Location: 2180 2nd Ave Whitehorse, YT Y1A 5N6

Administrative Assistant (NOC 13110)Wages: $28.00 / hourLanguages required: EnglishEducation: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsOn site:  Work must be completed at the physical location. There is no option to work remotely.ResponsibilitiesTasks Determine and establish office procedures Schedule and confirm appointments for management and other employees Answer telephone calls, emails and relay calls and messages Answer electronic inquiries Greet visitors, ascertain nature of business and direct visitors to employer or appropriate person Open and distribute incoming regular and electronic mail and other material Order office supplies and maintain inventory Arrange travel, related itineraries and make reservations Set up and maintain manual and computerized information and filing systems May supervise and train office staff in procedures and in use of current software Prepare and proofread correspondence, forms and other documents Additional informationPersonal suitability: Ability to multitask, Excellent oral communication, Flexibility, Organized, Accurate, ReliabilityWho can apply for this job?You can apply if you are: a Canadian citizen/permanent resident of Canada/temporary resident of Canada with a valid work permit How to Apply: send detailed resume to titanindustriesjobs@gmail.comPlease answer the following questions when applying: Are you currently legally able to work in Canada?