In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority, (Island Health) patient safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to Coordinator or designate, the Help Desk Clerk operates a VOIP telephone for Island Health and associated communications equipment such as a Windows-based computer system, in accordance with departmental policies and procedures. Performs an essential role dispatching, tracking, monitoring and escalating requests including, but not limited to, those for beds, spills, etc, by answering, logging, and completing calls, emails, and electronic requests to the appropriate department where required.

Grade 12 and one (1) year's recent related experience or an equivalent combination of education, training and experience.