Job description:

Title: Technical Support Supervisor

Employer: Caliph Digital Ltd.

Address: 10329 61 Avenue NW suite 1, Edmonton, AB T6H 1K9

Wages: $ 32.21/ hour

Vacancies: 2 vacancies

Joining: As soon as possible

Employment type: Permanent employment, Full time

35 to 40 hours /week

Employment conditions: Day, Morning

Overview

Languages

English

Education

·       College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 year to less than 2 years

Work setting

·       Private company, corporation or industry

Responsibilities

Tasks

·       Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced

·       Consult user guides, technical manuals and other documents to research and implement solutions

·       Provide advice and training to users in response to identified difficulties

·       Collect, organize and maintain a problems and solutions log for use by other technical support analysts

·       Participate in the redesign of applications and other software

·       Supervise other technical support workers in this group

·       Provide business systems, network and Internet support to users in response to identified difficulties

·       Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

·       Perform Web-server backup and recovery operations

·       Provide customer service

·       Manage incidents

Supervision

·       No supervision responsibility

Experience and specialization

Computer and technology knowledge

·       Linux

·       HTML editing software

·       Salesforce

·       JavaScript

·       MS Office

·       PHP

Benefits

Other benefits

·       Free parking available

·       Parking available

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Newcomers to Canada, Veterans, Youth

How to apply

By email

caliphdigitaljobsedm@gmail.com

The employer accepts applications from:

·       Canadian citizens and permanent residents of Canada.

·       Other candidates with or without a valid Canadian work permit.