Job description:

Respond to the motel staff experiencing difficulties with the computer

Consult user guides, technical manuals, and other documents to research and implement solutions

Provide advice and training to staff in response to identified difficulties

Collect, organize, and maintain a problem and solutions log for use by other technical support analysts

Participate in the redesign of applications and other software

Supervise other technical support workers in this group

Provide business systems, network and Internet support to users in response to identified difficulties

Troubleshoot and resolve technical problems