Job description:

Title: Technical Support Supervisor

Employer: One Solution Consultancy Services

Address:  10180 101 STREET NW suite 3400, Edmonton, AB T5J 3S4

Wages: $36.00/hour

Vacancies: 2 vacancies

Joining: As soon as possible

Employment type: Permanent employment, Full time

35 to 40 hours /week

Employment conditions: Morning, Day

Overview

Languages

English

Education

·       College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

·       or equivalent experience

Experience

2 years to less than 3 years

On site

 Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

·       Give access to computer networks

·       Report on the performance of computer systems and networks

·       Respond to users experiencing difficulties with computer

·       Consult user guides, technical manuals and other documents to research and implement solutions

·       Provide advice and training to users in response to identified difficulties

·       Collect, organize and maintain a problems and solutions log for use by other technical support analysts

·       Participate in the redesign of applications and other software

·       Supervise other technical support workers in this group

·       Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

·       Perform Web-server backup and recovery operations

·       Provide customer service

·       Manage incidents

Benefits

Health benefits

·       Health care plan

Work Setting

Consulting firm

How to apply

By email

onesolutionjobscanada@gmail.com

Who can apply to this job?

The employer accepts applications from:

·       Canadian citizens and permanent residents of Canada.

·       Other candidates with or without a valid Canadian work permit.