Job description:

• Supervise, coordinate, assign, and review the work of clerks and agents engaged in conducting surveys and interviews, collecting and compiling statistics, providing information and customer service, and writing correspondence including emails and preparing materials
• Establish work schedules and procedures
• Coordinate activities with other units and departments
• Prepare and submit progress reports and other documentation
• Identify training needs and train workers in job duties and company policies
• Ensure the smooth operation of computer systems and equipment and arrange for maintenance and repair work
• May perform the same duties as workers supervised.