Job description:

• About Us:

  Kawartha Adventure Resort is a premier destination offering unparalleled experiences in lakeside wilderness retreat. Our commitment to exceptional service and guest satisfaction sets us apart, and we are seeking a dedicated Resort Manager to lead our team and ensure our guests receive the highest quality experience.

  Job Overview:

  The Resort Manager will oversee all operations of the resort, ensuring a seamless and high-quality guest experience. The ideal candidate will have strong leadership skills, a passion for hospitality, and the ability to manage a diverse team while maintaining operational efficiency.

  Key Responsibilities:

  • Leadership and Management:

    • Supervise and support resort staff across various departments including housekeeping, food and beverage, and recreational activities.
    • Conduct regular training and performance evaluations to ensure staff are meeting company standards.
    • Develop and implement policies and procedures to enhance guest satisfaction and operational efficiency.

  • Guest Relations:

    • Ensure a high level of guest satisfaction by addressing and resolving any issues or complaints promptly and professionally.
    • Develop and implement strategies to enhance the guest experience, including personalized services and special events.
    • Monitor guest feedback and implement improvements based on their suggestions and reviews.

  • Operational Oversight:

    • Manage daily operations of the resort, including check-ins, check-outs, and coordination of guest services.
    • Oversee the maintenance and cleanliness of all resort facilities to ensure they meet safety and quality standards.
    • Coordinate with various departments to ensure smooth and efficient operation.

  • Financial Management:

    • Develop and manage the resort’s budget, including forecasting, expense control, and revenue management.
    • Analyze financial reports and performance metrics to identify areas for improvement and cost-saving opportunities.
    • Implement effective pricing strategies and promotional activities to maximize occupancy and revenue.

  • Marketing and Sales:

    • Collaborate with the marketing team to develop and execute promotional campaigns, special packages, and events.
    • Establish and maintain relationships with travel agencies, tour operators, and corporate clients to drive bookings and revenue.
    • Monitor market trends and competitors to adapt strategies and maintain a competitive edge.

  • Compliance and Safety:

    • Ensure all resort operations comply with health, safety, and environmental regulations.
    • Develop and implement safety protocols and emergency procedures to ensure the well-being of guests and staff.
    • Conduct regular inspections and audits to maintain high standards of hygiene and safety.

  Qualifications:

  • Bachelor’s degree in Hospitality Management, or a related field.
  • Proven experience in a related role within the hospitality industry, preferably in a resort or hotel setting.
  • Strong leadership, organizational, and interpersonal skills.
  • Excellent problem-solving abilities and attention to detail.
  • Proficient in hotel management software and MS Office Suite.
  • Ability to work flexible hours, including weekends and holidays.
  • Strong communication skills in English; additional languages are a plus.

  Benefits:

  • Competitive salary and performance-based bonuses
  • Health and dental insurance
  • Paid time off and holidays
  • Professional development opportunities
  • Employee discounts and perks

  How to Apply:

  Interested candidates should submit their resume and a cover letter outlining their qualifications and experience to kawarthaadventureresort@gmail.com by August 30, 2024. Please include “Resort Manager Application - [Your Name]” in the subject line.

  Kawartha Adventure Resort is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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