Job description:

• Oversee and co-ordinate sales staff and cashiers

  
  

• Assign duties and prepare work schedules for full-time, part-time and contract workers

  
  

• Approve payments and the return of merchandise

  
  

• Sell products to customers

  
  

• Solve problems, such as customer complaints and product shortages

  
  

• Maintain inventory and order merchandise

  
  

• Prepare reports regarding sales volumes, product supply and human resources

  
  

• Hire, train or arrange training of new sales staff

  
  

• Conduct employee performance reviews

  
  

• Address problems with an employee

  
  

• Maintain the visual standards and image of the store are maintained, such as store displays, signage and cleanliness

  
  

• May perform the same duties as workers supervised

• May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries