User support technician

TasksGive access to computer networksReport on the performance of computer systems and networksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analystsSupervise other technical support workers in this groupProvide business systems, network and Internet support to users in response to identified difficultiesSet up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwarePerform Web-server backup and recovery operationsManage incidentsAdditional informationWork conditions and physical capabilitiesFast-paced environmentWork under pressureRepetitive tasksCombination of sitting, standing, walkingPersonal suitabilityAccurateTeam playerAbility to multitaskTime management

Job description: Salary: $33.00/HourlyJob Type: Permanent, Full-TimeStart Date: As soon as possibleLanguage: EnglishPositions Available: 1NOC Job Title: Information Technology Support Technician Job Location(s)33406 South Fraser wayAbbotsford, British ColumbiaV2S 2B5 Job Duties:·         Communicating electronically or in person with the software users facing difficulties.·         Execute solutions with references from guides, manual and other documents.·         Provide advice and real time assistance to the user.·         Perform follow-up communication to ensure customer satisfaction.·         Collect information and maintain problems & solutions log for the users.·         Maintain records of daily communication transactions, problems and remedial actions taken.·         Can redesign document or user manual if required.·         Assist clients with the installation of upgrades.·         Provide proper network, internet support to the users.  Requirements:·         Completion of Secondary School education is required.·         Post-Secondary Education in the field is required.       No Work Experience required. How to Apply:email: tajpurinvestmentsltd@gmail.com  

ResponsibilitiesTasksWrite, modify, integrate and test software codeMaintain existing computer programs by making modifications as requiredCommunicate technical problems, processes and solutionsPrepare reports, manuals and other documentation on the status, operation and maintenance of softwareAssist in the collection and documentation of user's requirementsAssist in the development of logical and physical specificationsResearch and evaluate a variety of software productsWrite, modify, integrate and test software code for e-commerce and other Internet applicationsManage incidentsJavaScript Object Notation (JSON)Robotic process automationExperience and specializationArea of specializationDevelopment of computer applicationsDevelopmentBusiness process managementUser experience designAdditional informationWork conditions and physical capabilitiesFast-paced environmentWork under pressureTight deadlinesAttention to detailPersonal suitabilityClient focusEfficient interpersonal skillsExcellent oral communicationExcellent written communicationOrganizedTeam player