User support technician

Wages: $32.50 hourly / 35 -37.5hours per weekPeriod of Employment: Permanent employmentHours of Work: Full timeStart: as soon as possibleNumber of job vacancies：1Language: EnglishEducation: Completion of a college program in computer science, computer programming or network administration is required.Experience: an asset Responsibilities•   Address user challenges with computer systems and provide solutions.•   Refer to user manuals, technical documentation, and other resources to research and apply fixes.•   Offer guidance and training to users based on identified issues.•   Maintain a detailed log of problems and solutions for reference by other technical support staff.•   Contribute to the redevelopment and enhancement of software applications.•   Oversee the work of other technical support team members.•   Deliver support for business systems, networks, and Internet-related issues to users.•   Diagnose and resolve technical issues efficiently. Work conditions and physical capabilitiesAttention to detailPersonal suitabilityAccurateEfficient interpersonal skillsInitiativeOrganizedTeam playerReliability Health benefitsHealth care plan

Job detailsLocationEdmonton, ABT6T 1E2Workplace informationOn siteSalary66.00 to 85.00 hourly (To be negotiated) / 30 to 44 hours per WeekTerms of employmentPermanent employmentFull timeFlexible Hours, MorningStarts as soon as possiblevacancies1 vacancySourceJob Bank #3182823OverviewLanguagesEnglishEducationBachelor's degreeExperience3 years to less than 5 yearsOn site Work must be completed at the physical location. There is no option to work remotely.ResponsibilitiesTasksAssign IT projects to systems analysts, programmers and other computer techniciansCoordinate IT projects, including the design and deployment of new IT systems and servicesDirect and control daily operationsPlan and control budget and expendituresPlan and organize daily operationsReview operational reports to assess compliance with software and hardware requirementsSupervise computer analysts, engineers, programmers, technicians and other personnel Establish and implement policies and procedures for information systemsAuthorize the development of specifications for products or servicesMeet with clients to discuss system requirements, specifications, costs and timelinesManage incidentsRobotic process automationConsult with clients after sale to provide ongoing supportAdditional informationPersonal suitabilityEfficient interpersonal skillsExcellent oral communicationExcellent written communicationFlexibilityInitiativeJudgementOrganizedReliabilityValues and ethicsProactiveWho can apply to this job?Only apply to this job if:You are a Canadian citizen, a permanent or a temporary resident of Canada.You have a valid Canadian work permit.If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.How to applyBy emailwaymakercreatives@gmail.com

OverviewLanguages: EnglishEducation: Bachelor's degree or equivalent experienceExperience: 1 year to less than 2 yearsOn site - Work must be completed at the physical location. There is no option to work remotely.9520 174 St suite 44Edmonton, ABT5T 5Z363.00 hourly / 35.00 hours per WeekPermanent employment/Full timeStarts as soon as possibleBenefits: Health benefits, Other benefitsResponsibilitiesCollect and document user's requirementsCoordinate the development, installation, integration and operation of computer-based systemsDefinesystemfunctionalityDevelop flowcharts, layouts and documentation to identify solutionsDevelop process and network models to optimize architectureDevelop software solutions by studying systems flow, data usage and work processesEvaluate the performance and reliability of system designsEvaluate userfeedbackExecute full lifecycle software developmentPlan every step of the integration of a computer-based systemPrepare plan to maintain softwareResearch technical information to design, develop and test computer-based systemsSynthesize technical information for every phase of the cycle of a computer-based systemUpgrade and maintain softwareLead and co-ordinate teams of information systems professionals in the development of software and integrated information systems, process control software and other embedded software control systemsConsult with clients after sale to provide ongoing supportConduct tests and perform security and quality controlsExecute and document results of software application tests and information and telecommunication systems testsAPPLYDirect ApplyBy phone780-695-9113 extensionBetween 09:00AM and 03:00 PMBy mail9520 174 Stsuite 44Edmonton,ABT5T5Z3In-person9520 174 Stsuite 44Edmonton,ABT5T5Z3Between 09:00 AM and 03:00PM